Our customer commitment and business continuity planning
In the current rapidly evolving environment with COVID-19, aka coronavirus, we felt it was important to update you on the steps we are taking to keep our employees safe and healthy and to protect our clients’ business. These efforts fall into three major categories:
Although this current health crisis is top of mind, Moore facilities have disaster recovery plans in place to deal with business interruptions due to natural disaster, power interruption or other such situations similar to this.
Moore has 35 different companies—a national network of agencies and production facilities with business continuity plans already in place. We have eight different production locations in five different FEMA zones:
In the case of a complete plant shutdown, our network of companies and suppliers also allows us to move work quickly to an operational plant, avoiding business interruption.
In the unlikely event that all eight Moore plants are affected, we have established partners with diverse geographic locations and a top-notch production management company in Production Solutions to fulfill jobs.
Moore has implemented a leadership response team that will provide enterprise direction in the event of such an emergency. Essential personnel for each type of task are equipped with computers, cell phones, and back-up generators to function in any contingency.
We know that nonprofits rely on a global supply chain for materials. We have been monitoring potential impacts regarding supply chain for the past month and have the necessary raw materials to fulfill business needs.
We are following the published advice of The Centers for Disease Control (CDC) and World Health Organization (WHO) for preventing workplace spread, including:
We are also educating our employees to prevent spread. We are using shift briefings, posters, and all-employee communications to encourage:
This training is all supplemental to our annual training every September that educates employees regarding what to do when a flu outbreak occurs. This training includes scenario roleplaying, so every Moore employee knows and is certified on how to handle a pandemic emergency response and how to prevent disease spread in the workplace.
We have and are deploying adequate stores of paper towels, soap, hand sanitizer, and tissues. We are encouraging extraordinary measures, asking our employees to:
We are also changing policies to accommodate safe behavior among our employees. For example, we are limiting travel as much as possible. We will do more meetings on Zoom or similar videoconferencing and teleconferencing software.
We are also temporarily adjusting time-off policies for employees to take care of themselves or family members. In the case of a CDC-warning-level threat, we will support working from home when possible, as we have already increased our network capacity to handle this as part of our business continuity planning.
As a global company, we have strong relationships in place with international, national and local authorities that we continually consult to evolve our plans.
We are also working with USPS Operations & Logistics to monitor potential “hotspots” that may affect delivery. This will ensure that mail is going to arrive on time, as well as help clients plan around any potential barriers. We also track deliverability in real-time to give us the option to redirect mail and production across the country as needed. We are among the first notified about USPS slowdowns and closures.
Our staff will also be monitoring business results to determine if there is any impact to fundraising, and, if there is, to work with our clients to minimize any disruptions.